Eligible for full refund within 30 days of purchase if:
First-time trial user
No previous trial refunds on any account
No terms of service violations
Request submitted through official channels
Not eligible for refunds except in these specific cases:
Service Unavailability
Documented downtime exceeding 24 consecutive hours. Not caused by scheduled maintenance or force majeure events.
Technical Issues
Platform bugs preventing core feature access.
Must be reported within 30 days of the charge
Must be verified by our technical team.
Billing Errors
Duplicate charges
Incorrect amount charged
Unauthorized transactions.
Legal Requirements
As required by applicable laws in your jurisdiction.
The following are explicitly not eligible for refunds:
Partial/unused subscription time after cancellation
Plan downgrades
Feature unavailability during maintenance
Change of mind or no longer needing service
Failure to cancel before renewal
7.4.1. Submit a request through:
Help Center
Self-Service Portal
Email: help@iq-boost.com
7.4.2 Include:
Account email
Transaction details
Reason for refund
Supporting documentation
7.4.3 Processing time: 3 business days
7.5.1 Supported Currencies
We process payments in local currency for:
United States (USD)
European Union (EUR)
United Kingdom (GBP)
Canada (CAD)
Australia (AUD)
For all other regions, charges will be processed in USD.
7.5.2 Currency Conversion
Exchange rates are determined by your bank or card issuer.
Any currency conversion fees charged by your bank are not refundable.
You may see currency conversion charges on your statement from your bank.
These conversion charges are separate from our service charges and are not controlled by iq-boost.com.
Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.
All platform content and functionality are owned by iq-boost.com.
Protected by international copyright laws.
All trademarks and service marks are proprietary.
Personal, non-commercial use only
Non-transferable license
No modification permitted
No source code extraction
No redistribution allowed
Reverse engineering
Content reproduction
Copyright notice removal
Derivative works creation
Unauthorized distribution
Users retain full ownership of submitted content
Includes profile information, responses, and custom content
Personal data remains user property
Users grant iq-boost.com:
Non-exclusive license
Worldwide usage rights
Royalty-free terms
Perpetual duration
Transfer rights
Sublicense permission
iq-boost.com may:
Display user content
Optimize for technical purposes
Analyze for improvements
Use in anonymized research
Include in statistics
Users must not submit:
Copyrighted material
Malicious code
Harmful content
Inappropriate material
Deceptive information
All content must meet:
Technical requirements
Format specifications
Quality guidelines
Safety standards
97% annual uptime guarantee
Maintenance exclusions
Subject to Force Majeure events (as defined in Section 1.5)
Performance monitoring
A. Standard Changes
Feature updates
Interface improvements
Performance optimization
15-day notice required
User communication provided
B. Emergency Changes
Critical security updates
Legal compliance requirements
System stability issues
Immediate implementation
Post-change notification
Scheduled: 24-hour notice
Emergency: Immediate when required
Duration: Maximum 4 hours
Timing: Low-usage periods
95-97% uptime: 3-day credit
90-95% uptime: 7-day credit
Below 90%: 14-day credit
Supported Browsers and Versions:
Google Chrome (version 90 or later)
Mozilla Firefox (version 88 or later)
Safari (version 14 or later)
Microsoft Edge (Chromium-based version 90 or later)
Update Requirements:
Security updates: Required within 60 days of release.
Security patches: Mandatory installation.
Legacy version support: 6 months.
3Feature deprecation notice: 30 days advance warning
Minimum screen resolution: 320x480 pixels
Recommended resolution: 768x1024 pixels
Responsive design support
Automatic interface adaptation
11.3.1 iOS Devices:
11.3.1.1 iOS version 13.0 or later 11.3.1.2 Compatible devices:
iPhone 6s and newer
iPad Air 2 and newer
iPod Touch 7th generation and newer 11.3.1.3 Regular security updates required 11.3.1.4 Automatic updates recommended
11.3.2 Android Devices:
Android version 8.0 (Oreo) or later
Hardware acceleration support required
Security patches mandatory
System updates recommended
Minimum download speed: 1 Mbps
Recommended speed: 5 Mbps or higher
Stable connection required
Maximum latency: 300ms
Minimal packet loss tolerance
Minimum Requirements:
RAM: 4GB (8GB recommended)
Storage: 1GB available space
Processor: Multi-core, 2GHz or faster
Operating System: Latest security patches installed
JavaScript enabled
Cookies enabled
Modern web standards support
Secure connection capability (HTTPS)
Local storage access
Customer Support: Available 24/7/365
Average response time: 6 hours
All inquiries tracked with unique ticket numbers.
Primary Support Methods:
Help Center
Self-Service Portal
Email: help@iq-boost.com
Self-Service Options:
Account management
Subscription changes
Troubleshooting guides
FAQs and documentation
Immediate automated assistance
General Support:
Automatic acknowledgment: Immediate
Initial response: Within 24 hours
Average response time: 6 hours
Resolution target: 3-5 business days
Legal Matters:
Acknowledgment: 1-3 business days
Resolution: Within 15 business days
Full name and account email
Detailed issue description
Supporting documentation
Timeline of events
Previous communication references
Submit to: escalations@iq-boost.com
Resolution Process:
Acknowledgment Phase (24 hours):
Automated receipt confirmation
Case manager assignment
Severity assessment
Information verification
Investigation Phase (3-5 business days):
Account history review
Technical analysis
Departmental consultation
Solution development
Resolution Phase (3-5 business days):
Solution implementation
Effectiveness verification
Customer confirmation
Documentation completion
First-Level Escalation:
Email: escalations-leader@iq-boost.com
Include reference number
Response within 5 business days
Second-Level Escalation:
Email: escalations-management@iq-boost.com
Senior management review
Final decision within 15 business days
All support interactions are:
Tracked in secure system
Reviewed for improvement
Analyzed for patterns
Used for staff training
Monitored for compliance
Scope of Limitations: While we strive to provide reliable and high-quality services, iq-boost.com's liability is strictly limited under these terms. Our maximum aggregate liability for any claims arising from or related to our services shall not exceed the amount paid by you for the services during the twelve (12) months preceding the claim. This limitation applies regardless of the form of action, whether in contract, negligence, strict liability, or other legal theory.
Excluded Damages: Under no circumstances shall iq-boost.com be liable for:
Financial Losses:
Lost profits or revenue
Business interruption costs
Lost business opportunities
Lost or damaged data
Cost of substitute services
Investment or business decisions based on our services
Indirect Damages:
Consequential damages
Incidental damages
Punitive damages
Special damages
Emotional distress
Reputational damage
Technical Issues:
Temporary service interruptions
Data transmission errors
Third-party software failures
Device compatibility issues
Internet connectivity problems
Service-Related Limitations: We specifically disclaim liability for:
Accuracy of IQ test results
Effectiveness of brain training programs
Achievement of specific cognitive improvements
Personal or professional outcomes
Decision-making based on our assessments
Force Majeure: We are not liable for failures or delays resulting from Force Majeure events (as defined in Section 1.5).
Indemnification Obligations:
User Responsibilities: You agree to indemnify, defend, and hold harmless iq-boost.com, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
Service Usage:
Violation of these terms
Unauthorized account access
Misuse of services
Content submitted or shared
Interaction with other users
Legal Compliance:
Violation of applicable laws
Intellectual property infringement
Privacy rights violations
Data protection breaches
Regulatory non-compliance
Third-Party Claims:
Disputes with other users
Claims from affected parties
Regulatory investigations
Legal proceedings
Administrative actions
Before initiating any formal proceedings, you must:
Submit your dispute in writing to legal@iq-boost.com
Allow us 30 days to address and resolve your concern
Include your full name, account email, and detailed description of the issue
Provide all relevant documentation supporting your claim
Failure to provide this mandatory initial notice and waiting period may be used as a defense to any subsequent proceedings.
These terms are governed by and construed in accordance with the laws of the Czech Republic. Subject to your mandatory consumer protection rights, you agree that:
The Courts of the Czech Republic shall have exclusive jurisdiction
Proceedings shall be conducted in English
Czech procedural law shall apply
You waive any objection to jurisdiction or venue
After providing the mandatory initial notice:
A. Company Resolution (Days 1-30)
We will acknowledge your dispute within 2 business days
We will investigate and respond substantively within 30 days
You agree to cooperate with our investigation
You agree to participate in good faith negotiations
B. Alternative Dispute Resolution
If the dispute remains unresolved after the mandatory 30-day period, before initiating court proceedings, you agree to use either:
Professional mediation services
Professional mediation services
Costs shared equally
Proceedings in English
Confidential process
OR
EU ODR Platform (http://ec.europa.eu/consumers/odr)
Online dispute resolution
User-friendly interface
Available in all EU languages
No additional costs
The choice between these options is yours, and both are equally valid methods of dispute resolution.
You must initiate the mandatory notice process within:
6 months of the incident date
30 days of discovering the issue
Whichever is earlier, unless a shorter period is required by law.
Unless prohibited by law:
Each party bears their own costs
The losing party pays reasonable legal fees
Court fees paid by initiating party
Translation costs borne by requesting party
To the maximum extent permitted by law, you agree to:
Resolve disputes individually
Waive any right to class proceedings
Waive any right to join claims
Waive any right to consolidated proceedings
All proceedings and communications shall be in English. Translation costs shall be borne by the party requiring translation.
iq-boost.com reserves the right to modify, suspend, or discontinue any aspect of our services, with or without notice, subject to the notice requirements detailed below.
A. Platform Updates
Addition or removal of features
User interface improvements
Performance optimizations
Security enhancements
Technical requirement updates
Infrastructure modifications
B. Content Changes
Training program modifications
Assessment tool updates
Educational material revisions
Resource availability adjustments
Interactive content changes
Curriculum updates
A. Standard Changes
For material changes to the service, we will provide:
15 days advance notice via email
Documentation updates
Migration guidance when applicable
Clear timeline for implementation
Instructions for any required user actions
B. Emergency Changes
We may implement immediate changes without a notice for:
Force Majeure events (as defined in Section 1.5)
Critical security updates
Legal compliance requirements
System stability issues
Critical bug fixes
Emergency maintenance
Infrastructure security
A. Material Changes
Require advance notice as specified above
Include transition period when possible
Provide user guidance and support
May offer opt-out options when applicable
B. Non-Material Changes
B.1 May be implemented without a notice B.2 Include but not limited to:
Minor bug fixes
Performance improvements
Content updates
UI refinements
Documentation updates
Users will be notified of significant changes affecting service use
Users may terminate their subscription if they do not agree with material changes
Continued use after changes constitutes acceptance
Changes will not affect prior transactions
Users may terminate their account through:
Self-Service Portal
Support request (help@iq-boost.com)
Help Center
Termination Terms:
Available at any time
Takes effect immediately
No termination fees
Subject to current billing cycle completion
No refunds for unused period
We reserve the right to terminate accounts for:
A. Terms Violations:
Multiple or severe policy breaches
Fraudulent activity
Abusive behavior
Security violations
Payment defaults
Account sharing
False information provision
B. Legal and Regulatory:
Regulatory compliance requirements
Valid court orders
Legal investigations
Government requests
Jurisdictional restrictions
Age verification failures
Notice:
User-initiated: Immediate confirmation
iq-boost.com-initiated: Written notice when applicable
Emergency termination: Immediate effect for severe violations
A. Access Management:
Immediate service discontinuation
Authentication code deactivation
API access revocation
Third-party integration closure
Account deactivation
B. Data Handling:
Account data retained per legal requirements
User content archived for 30 days
Personal data handled per privacy policy
C. Service Wind-Down:
Subscription cancellation
Credit balance refund if applicable
Available within 30 days of termination
Subject to current terms and pricing
New account creation required after 30 days
Previous username may not be available
Reactivation subject to approval
Entity: Český Partner s.r.o.
Address: Kaprova 42/14, Praha, 110 00
Country: Czech Republic
Company ID (IČO): 29059950
VAT ID (DIČ): CZ29059950
Email: legal@iq-boost.com
Correspondence: Kaprova 42/14, Praha, 110 00, Czech Republic
Copyright: © 2024 Český Partner s.r.o.
Trademark: "iq-boost.com"
Brand Protection: All rights reserved
Directive 2011/83/EU on Consumer Rights
GDPR (Regulation 2016/679)
E-Commerce Directive (2000/31/EC)